At Holyoke Pediatrics, we feel that all of our staff play an important role in your child's healthcare.

The front desk staff will greet you when you check-in for your appointment.  They will verify all your demographics and have you fill out any additional forms needed for your appointment.  Additionally, they answer phones, schedule appointments and sign patients/families up for MyChart.

 Our clinical staff will then prepare you for your appointment with your provider.  They will check your vitals and ask any pertinent questions as to why you are seeing your provider.  They also administer screenings such as hearing and vision and administer immunizations as part of your well child visit.  

 Next, you will see your provider!  To get to know your provider, you can read all of their short bio's here.  Our providers provide a full scope of primary care services, including but not limited to, diagnosis, treatment, preventative care and health maintenance.   

 Sometimes, children and parents need someone to talk to.  We have Integrated Behavioral Health Clinicians to provide consultation, evaluation, education, brief treatment, and referral guidance for our families.  You can read their short bio's here.   

You may meet our Medical Home Care Coordinators along the way as well.  They provide one-on-one education and outreach to help our patients and their families connect with services and resources beyond our practice.

 Once your appointment is complete you will check-out with our check-out staff.  They will provide you with your after-visit summary and book any follow-up visits that you may need.   

 We also have lots of behind-the-scenes staff that all work together to give our families the best experience at HPA.    

 Our triage staff answers parent/guardian/patient calls and gives medical advice as needed and schedules same day sick appointments.  

 Our medical records staff handles all incoming and outgoing medical records requests and completes all patient related forms. 

 Our referrals staff works with your provider and insurance company to schedule all appointments with specialists and diagnostic testing that patients may need.  

 Our billing staff works to ensure that all patient accounts are correct and up to date. They also work very closely with our providers, staff, and patients to answer and resolve any account questions or issues.    

 Lastly, our administrative staff ensures all day-to-day tasks of keeping both the Holyoke and South Hadley locations open and running efficiently.